Timothy’s Rainforest Espresso™ Coffee

Shipping Exclusions & Surcharges

We are unable to offer our free shipping on order over $80 or even low cost shipping on order under $80 in certain areas due to the additional shipping cost courier companies charge for remote areas. However, we do receive very competitive rates with Purolator which we pass on to our customers.  Upon receipt of your online order a representive from our customer care team will contact you with the shipping surcharges.

Some of these areas include Yukon, Northwest Territories, Nunavut and the postal codes, outline in this attachment.

*:Purolator beyond listing

Pay Online & Pick Up In-Store

Avoid shipping costs and paying in advance means no checkout lines. Offer valid on all orders. Place your order online and choose to pick up your order from our warehouse during checkout. Please allow 24 hours after order is placed to pick up your order. Email notification will be sent when order is ready for pick up.

Processing and Delivery Time

Processing time can vary from item to item.  Once processed the delivery time can take anywhere from 1-5 business days depending on where you are located in Canada. (Please note our web order desk is only open from Monday to Friday 9AM to 5PM, excluding holidays.)

Please note we reserve the right not to ship any orders for any reason. If your order has a problem and cannot be shipped, we will contact you with a potential solution.

Receiving Your Shipment

Please follow these basic guidelines to ensure the option of returning any of the products purchased:

1. Before signing/receiving the order, please ensure all the shipment’s pieces are present and undamaged.
2. When signing for the package, it is very important to be as detailed and descriptive as possible on the packing slip before you sign. Your signature indicates acceptance, and if you simply sign without inspecting the packaging or its contents, then you are accepting the shipment “as is”. If you did not receive the proper number of packages or if any items appear as if they could be damaged, make sure you note this prior to signing. If damages or shortages are not recorded the shipping company will not honour insurance claims and unfortunately, we will not be able to honour our return policy.
3. When your order arrives, unpack all contents to ensure that you were shipped the correct items. If there are any damages or shortages, they must be reported immediately (within 24 hours) to info@cafegransasso.com or call us toll-free at 1-800-931-6015.